This Shipping Policy applies to orders placed through the official APETEAR website.

1. Production Time

Some APETEAR silver jewelry is made to order.

Unless otherwise stated on the relevant product page, our standard production time is approximately:

10–20 business days

Business days do not include weekends, public holidays, or shipping time.

Once production and final inspection are complete, the order will be packaged and prepared for shipment.

Please note:

Production time and shipping time are separate.

The estimated delivery period begins only after production has been completed and your order has been dispatched.

2. High-Volume Periods

Production may take longer during product launches, promotional periods, holidays, or periods of unusually high order volume.

If a significant delay occurs, we may contact you using the information provided with your order.

3. Shipping Within Taiwan

Available shipping methods and shipping charges for Taiwan orders will be displayed at checkout.

Delivery times vary depending on the carrier and destination.

Remote areas and offshore islands may require additional delivery time.

4. International Shipping

APETEAR ships internationally to countries and regions available through our checkout system.

Available destinations, shipping methods, and shipping fees will be displayed at checkout.

International delivery times may be affected by:

• Destination
• Shipping carrier
• Customs inspection
• Import procedures
• Local holidays
• Weather conditions
• Flight or transportation delays

Any delivery dates or timeframes shown on our website are estimates unless expressly stated otherwise.

5. Duties, Taxes, and Import Charges

International orders may be subject to:

• Import duties
• VAT or similar taxes
• Sales or consumption taxes
• Customs processing fees
• Brokerage fees
• Administrative fees charged by the shipping carrier

Unless these charges are expressly collected at checkout, included in the price, or otherwise required by applicable law, they are generally not included in APETEAR's product price or shipping fee.

The recipient may be required to pay these charges when the shipment enters the destination country.

Because import rules vary by jurisdiction, international customers should check with their local customs authority before ordering if they are unsure.

6. Tracking

Where tracking is available, tracking information will be provided by email or through our website after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after shipment.

7. Shipping Address

Before completing checkout, please make sure the following information is accurate:

• Recipient name
• Telephone number
• Postal code
• Country or region
• Complete delivery address

We may not be able to change an address once an order has entered the shipping process.

If you notice an error, please contact APETEAR as soon as possible.

8. Returned Packages Caused by Address or Delivery Issues

If a parcel is returned to APETEAR because of:

• An incorrect address
• An incomplete address
• Failed delivery attempts
• Failure to collect the parcel within the carrier's collection period
• Refusal of delivery
• Inability of the carrier to contact the recipient

and you request reshipment, you may be responsible for the actual cost of shipping the parcel again, to the extent permitted by applicable law.

International returned parcels may also incur additional shipping, customs, or handling charges.

Any applicable charges will be confirmed before reshipment.

9. Delivery Delays

After a parcel has been handed to the carrier, delays may occur because of customs procedures, weather, transportation disruption, high shipping volumes, or other circumstances outside APETEAR's reasonable control.

If your tracking information has not updated for an unusually long period, please contact us and we will assist in checking the shipment with the relevant carrier.

10. Lost or Damaged Parcels

If your tracking information shows an unusual issue, or if your parcel arrives visibly damaged, please contact APETEAR as soon as possible.

Please retain:

• Outer shipping packaging
• Product packaging
• Shipping label
• The product itself
• Photos or videos showing the condition in which the parcel arrived

These materials may be required when investigating the matter with the carrier.

We will handle the matter appropriately based on the circumstances and applicable law.

11. Split Shipments

Where an order contains multiple items, APETEAR may occasionally ship items separately because of different production schedules or logistics arrangements.

If a split shipment would result in an additional charge to you, we will inform you before arranging it.

12. Contact Us

For shipping questions, please include your order number and contact:

APETEAR
Email: apetear25121@gmail.com

 

配送政策

最後更新日期：2026 年 9 月 22 日

本配送政策適用於透過 APETEAR 官方網站所完成之訂單。

一、商品製作時間

APETEAR 部分銀飾採下單後製作。

除商品頁面另有特別說明外，一般製作時間約為：

10–20 個工作天

工作天不包含週末、國定假日及配送時間。

商品完成製作並通過出貨前檢查後，才會進入包裝及配送程序。

請注意：

製作時間與配送時間為兩個不同階段。

例如商品製作需要 10–20 個工作天，商品完成後才開始計算物流配送時間。

二、訂單量較大時

新品發售、促銷活動或訂單量較大期間，製作時間可能有所延長。

若發生明顯超出原預估時間之情形，我們將視實際狀況透過您下單時所留下之聯絡方式通知。

三、台灣配送

台灣地區可使用的配送方式與運費，以結帳頁面實際顯示之選項為準。

配送時間將依物流公司及配送地區而有所不同。

離島、偏遠地區或特殊配送區域可能需要較長配送時間。

四、國際配送

APETEAR 可配送至網站結帳系統所開放的國家或地區。

實際可配送地區、物流方式與運費，以結帳頁面顯示為準。

國際物流所需時間可能受到以下因素影響：

• 目的地
• 物流服務商
• 海關查驗
• 進出口程序
• 當地節假日
• 天候
• 航班或運輸延誤

因此網站顯示之配送時間屬於預估時間，而非保證送達日期。

五、關稅與進口費用

海外訂單可能因收件國家或地區之規定產生：

• 進口關稅
• VAT／增值稅
• 消費稅
• 報關費
• 清關手續費
• 物流公司代墊或行政費用

除結帳頁面另有明確標示、相關費用已預收，或當地法律另有規定外，上述費用通常不包含於 APETEAR 商品售價與運費中。

相關費用可能由收件人於商品進口時支付。

由於各國規定不同，建議海外顧客購買前向當地海關或相關機關確認。

六、訂單追蹤

如所選物流方式提供追蹤功能，商品寄出後，我們將透過電子郵件或網站系統提供物流追蹤資訊。

物流資料可能需要一段時間才會在物流業者系統中更新。

七、配送地址

請於結帳前確認：

• 收件人姓名
• 電話
• 郵遞區號
• 國家／地區
• 完整配送地址

均正確無誤。

訂單進入配送程序後，我們可能無法變更配送地址。

若發現資料有誤，請盡快聯絡 APETEAR。

八、因地址錯誤或未取件造成的退件

若因以下原因造成包裹無法送達並退回 APETEAR：

• 顧客提供錯誤地址
• 地址不完整
• 無人簽收
• 超過取件期限
• 收件人拒絕收件
• 無法聯絡收件人

在不影響消費者依法享有之權利的前提下，如顧客要求再次寄送，可能需支付實際產生的重新配送費用。

若涉及海外退件，也可能產生國際運費、報關或其他實際費用。

我們會於重新寄送前與您確認。

九、包裹延誤

商品交由物流服務商後，配送可能因海關、天候、航班、物流量或其他 APETEAR 無法合理控制之因素產生延誤。

如包裹長時間未更新，請與我們聯絡，我們將協助向物流服務商查詢。

十、包裹遺失或運送損壞

若追蹤資訊顯示異常，或您收到的包裹有明顯運送損壞，請儘速聯絡 APETEAR。

建議保留：

• 外箱或外包裝
• 商品包裝
• 運單
• 商品本身
• 包裹收到時的照片或影片

以利我們向物流服務商確認相關情況。

我們將依實際狀況及適用法律提供適當處理。

十一、分批配送

若同一訂單包含多件商品，因製作進度或物流安排不同，我們可能在必要時分批寄送。

如分批配送將產生額外費用，我們會於安排前另行說明。

十二、聯絡我們

如有配送相關問題，請提供您的訂單編號並聯絡：

APETEAR
Email：apetear25121@gmail.com